We chose to not offer a warranty with the GMG prototype airguns. Does this mean we’ll say “tough luck” if you buy an airgun and it shows up at your house non-functional? NO, ABSOLUTELY NOT. If your airgun doesn’t work out of the box, then we will make it right!
The reason we do not offer a warranty is to avoid regulation compliance costs for a 1975 federal law which governs product warranties. Instead, we have chosen to use our resources to help you the customer directly with any problem that might arise with your GMG prototype.
Think this sounds fishy? Where did we get an idea like this? Well, actually from one of the largest firearm manufacturers in the country: Sturm, Ruger & Co. (from their FAQ page under ‘service’):
“The Magnuson-Moss Act (Public Law 93-637) does not require any seller or manufacturer of a consumer product to give a written warranty. It does provide that if a written warranty is given, it must be designated as “limited” or as “full” and sets minimum standards for a “full” warranty. Sturm, Ruger & Company, Inc. has elected not to provide any written warranty, either “limited” or “full”, rather than to attempt to comply with the provisions of the Magnuson-Moss Act and the regulations issued thereunder.”
Ruger offers no warranty on their firearms, but they still service and repair their products to keep their customers happy. Are we Ruger? No, we are not implying that at all. However we do aspire to be as respectable as Ruger. We stand behind the products we make and will do everything we can to assure the product you buy will work at its very best.
And why this stupid waiver?
One word: liability.
Americans love to hurt themselves and sue the company that made the product they were using. We want no part in this. We are a small start up, and we don’t have access to high-priced lawyers to defend against frivolous lawsuits. We can’t risk loosing everything because some idiot shoots himself in the face and then decides to blame the GMG.
The GMG works great, and is very safe with a safe user, but we need this release just to be sure our butts are covered. Does the release cost us sales? Yes it does, but we’d rather loose a few sales than get sued for someone else’s mistake. We do apologize to our potential customers for requiring such a document, and we hope to find a way to offer our products without the need for a release waiver.